Partial Payments

To record partial payments:

1. In the left hand menu navigate to Registrations >> Orders Dashboard. 
2. Click on the red (RP) button of the order you would like to update.
3. You will be prompted with a screen (see screenshot below).
4. By default the payable amount field will be filled in with the total amount. Enter the partially paid amount in the "Payable" field.
5. Click "Confirm".
   1. If the paid amount is different from the total, then the order status will be updated to In Process
   2. If the paid amount is equal to the total, then the order status will be updated to Confirmed
6. A Payment Log records all payments made on each order, which can be viewed by pressing the Payment Log (PL) button on the relevant order.

Notes:

• All recorded payments can also be exported in an Excel. For this, navigate to Exports >> Export to Excel >> Payments.
• The order header will display payment record date, method, and refs of the latest recorded payment on the order.
• The payable amount after a partial payment can be paid in full under 'My Orders' section on registrants' web accounts, only if payments via credit/debit cards are enabled for the event.

Warning: If an order item type = commission charge exists, then when the payable amount is clicked to be paid by card, the commission charge amount is removed.