Refunding Orders

Refunds are not automatically processed on the system. You can refund an order either by:

1. Credit/debit card. Follow the instructions provided by your payment gateway
2. Bank transfer
3. Cash 

Once you have refunded the order, please remember to cancel the order on the dashboard. Please see "Cancelling Orders"

How do I add a refund authorisation number to an order?

1. In the left hand menu navigate to Registrations >> Orders Dashboard.
2. Click the order header (OH) button next to the relevant order.
3. Add the refund authorisation number in the field "Payment reference 2".

You can use the "Additional notes" field to make comments if required. What you write there will be exported into the csv files.

How do I do a partial refund?

Contact support at [e-mail].