Cancelling Orders

How do I cancel an order?

Navigate to Registrations >> Orders Dashboard, and Press the (CI) button on to the order you wish to cancel. This produces two actions:

1. Updates order's payment status to "Cancelled", cancelling the order; and 
2. Generates a pdf document, which serves as a cancellation receipt and a credit note for the refund.

These actions apply to all order types, not only for registrations, but also for services (such as dinners or accompanying persons) and accommodations.

Notice that only orders with a generated invoice can be cancelled. More information on Deleting vs. Cancelling Orders

How do I undo a cancelled order?

You are unable to undo a cancelled order, you will have to create a new order.

You may invite the registrant to log in their account and do this themselves with just a few clicks, as all details filled out on the registrant information form are maintained.